We have already built a group of loyal customers who value the comprehensive range of products and the fully-managed service we offer.  We would be happy to provide references if so required. To summarise our offering in just a few points, Pro-Fix Installations Ltd offers:

  • Full contact with the Directors of the company.  All three directors are very actively involved in the day to day running of company and can be contacted via head office.
  • Initial technical advice to ensure full Building Regulations compliance and best value.
  • Pre-start meetings to verify correct specifications and site procedures.
  • All works personally overseen by our Operations Director, and sites are regularly visited by our other Directors
  • Any difficult works such as bays and conservatories are individually measured to ensure correct fit.
  • Product innovation is also uppermost in our thinking at Pro-fix.  Whilst we tend to favour Eurocell and Duraflex extrusion we are open minded should clients have particular preferences.

Commitment to customers

Pro-Fix Installations understands the importance of service quality to house builders. When a week lost in the build programme costs around £500 and with home owners’ high after care service expectations, we have invested in a customer care service organization which consistently meets stringent targets.

  • Delivery. Synchronised deliveries with our installers on site. No site storage. Fitters self-certify their installations.
  • Sales & Technical support. Our team will advise on design, Building Regulations and costings. A pre-start meeting is held for each new project to confirm the correct specification and aid “Right First Time”.
  • Site Support. Each project is overseen by a Director who will provide a comprehensive service for the site manager.
  • Bay Windows. All bays apertures are measured prior to manufacture to ensure correct fitting windows.
  • Pre-CML Checks. All installations are checked by Pro-fix’s service engineer for correct adjustment and correct specification thus avoiding costly delays and snagging items.
  • Health & Safety. All site operatives are CSCS compliant.
  • After Care Service. A dedicated after care department ensures that, post-completion, the home owner receives a professional service when remedial work is needed. A separate team of engineers are employed and a effective call-logging system helps communication with homeowners and builders’ customer care departments.
  • Guarantees. All products are covered by Pro-fix’s comprehensive warranty; details are presented in a “Home Owners’ Guide”, copies of which are available for each plot installed.